These Terms and Conditions apply to the purchase of goods by private customers on the Silver Asia Industries website for delivery in the following regions: United States, United Kingdom, Australia, Canada, and other selected international destinations.

Note: Shipping availability may vary by country, and some locations may have restrictions due to logistics or customs regulations. If your country is not listed at checkout, please contact our customer support team for assistance with shipping options.

By accessing and using our website, you agree to comply with the rules and regulations outlined below, which govern your use of the site and any purchases made through it. Please read the following terms carefully before placing an order or browsing our services.

1. Use of the Website

The content of this website is for your general information and use only. We reserve the right to update, change, or remove content at any time.

Prohibited Activities: Misuse of the site or attempting to compromise its security is strictly prohibited. You must not use our site in a way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.

2. Ordering and Payment

Placing Orders

All orders placed through our website are subject to acceptance and availability.

Payment

Payment must be made in full at the time of purchase. We accept several payment methods which will be displayed at checkout.

Order Confirmation

You will receive a confirmation email after your order has been received. This does not constitute acceptance of your order, only confirmation that it has been received.

Order Refusal

We reserve the right to cancel or refuse any order at our sole discretion, especially in cases of suspected fraud, pricing errors, or product unavailability.

3. Delivery

Shipping Options

We offer both domestic and international shipping. Shipping charges and delivery times will be clearly stated at checkout.

Delivery Estimates

While we strive to deliver within estimated timeframes, delivery times are not guaranteed and may be affected by logistics or customs delays.

Ownership and Risk

Risk of loss passes to you upon dispatch. Once shipped, we are not responsible for delays or loss caused by third-party carriers.

4. Right of Withdrawal

If you are not satisfied with your purchase, you may return it within 30 days of delivery.

Return Conditions: Returned items must be unused, in their original condition and packaging, with proof of purchase.

Exceptions: Items such as custom-made or personalised products cannot be returned unless faulty.

Process: To initiate a return, contact our customer support team with your order details. Once received and inspected, we will notify you about the refund status. Refunds are processed to your original payment method.

5. Right to Complain

If you believe a product is faulty or does not match the description, please notify us within 7 days of receiving your order. Include photos and a detailed explanation. We will assess the issue and, if confirmed, arrange a replacement or refund.

6. Privacy Policy

Your privacy is important to us. Any personal information you provide while using our website is handled in accordance with our internal privacy practices. We use your information to process orders, provide customer service, and improve your shopping experience.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us understand user behaviour and improve our site’s functionality. You can manage cookie settings through your browser. By continuing to use our site, you consent to our use of cookies.

8. Applicable Law and Venue

These terms are governed by the laws of Pakistan, regardless of the country from which you access our website or place an order. By using our website, you agree that any disputes arising in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the courts located in Lahore, Punjab, Pakistan.

This applies to all customers, including those ordering from the United Kingdom, United States, Australia, and other international regions.

9. Complaints Procedure

We take complaints seriously and strive to resolve them promptly.

Process: To file a complaint, please contact our support team via email or phone. Include your order number, the nature of the issue, and any relevant details. We aim to acknowledge all complaints within 2 business days and provide a resolution within 7 business days.

10. Revisions and Amendments

Silver Asia Industries reserves the right to update or revise these Terms and Conditions at any time without prior notice. We encourage users to review this page regularly. Continued use of our website after changes indicates your acceptance of the revised terms.

11. No Purchase for Resale

Our products are intended for personal use only. We strictly prohibit purchasing for resale or commercial distribution. If we suspect an order is placed for resale, we reserve the right to cancel it without notice.